Please read the following terms and conditions before making a booking with Let’s SUP
Bookings
Booking requests can be made through the website, email, phone or facebook messenger. We will send you an initial email to confirm you have made a provisional booking with a date and time then we will send you a confirmation email with further session and payment details a few days before the booking. If you have changed your mind then you will need to reply to this email to cancel your booking. Payments are processed through our account with www.squareup.com and you will be sent a link to online payment but you may pay by bank transfer or cash instead.
Participation
Prior to the activity starting, participants will be asked to complete an online registration form in which they acknowledge the associated risk and disclose relevant medical information. These will need to be signed by a parent/guardian for under 18s. It is your responsibility to check with a medical practitioner if you have any conditions or injuries which could affect your/your child's fitness to participate in an adventure sport. If you would prefer to sign a paper copy of the form please let us know via email.
Participants must be able to swim at least 25 metres and be confident in open water. They must also be over the minimum age for the session (this will be advised depending on the nature of the session but will be no younger than 8 years). Please also inform us before confirming your booking if you or any participants in your group weigh over 16 stone.
If you choose to wear glasses you must accept that injury may occur and accept full responsibility for any such injury.
Let’s SUP reserve the right to refuse participation to anyone considered to be under the influence of alcohol or drugs.
Cancellations
We will need to cancel/rearrange your session if we consider the weather conditions are unsuitable and in other unforseeable circumstances such as instructor illness or personal emergency. If we are unable to find a suitable alternative date then we will refund the full amount within 28 days.
We reserve the right to charge for sessions cancelled by the customer giving less than 48 hours notice before the proposed start time or if customers arrive late for their session.
Safety
Let’s SUP instructors hold WSA (Water Skills Academy) instructor and adventure guide qualifications and will always prioritise customer safety as well as holding appropriate public liability insurance. Participants are made aware of the risks associated with paddle boarding and agree to take part at their own risk. If participants choose to ignore reasonable instructions, our instructors have the right to exclude them from the whole or part of their session and Let's SUP will not accept any responsibility for any liability, loss or expenses, or damages arising as a result.
Privacy and Image Use
Your information is stored securely by us, on the waiver electronic platform (www.waiverelectronic.com) and on the payment platform squareup.com. We will never sell, rent or lease our customer information to third parties. We will not share or pass on any of your information to other parties unless there is a medical emergency or legal requirement. The contact information contained within the registration form is to ensure your safety whilst on one of our sessions and to provide information to medical professionals if there were an injury. We will keep this information securely and delete/destroy when we no longer deem it to be necessary to keep or on request. Please also refer to our privacy policy below for further details.
We may use photography and video content taken during our activities for Let’s SUP promotional materials and on our social media sites. Please inform us if you would prefer for your image and/or the image of your child not to feature in such posts.
Complaints Procedure
If you are disatisfied with the service we have provided, please email us at info@letssup.co.uk and we will envisage to respond to your complaint within 24 hours.
