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Privacy Policy

At Lets Sup, we are dedicated to safeguarding and preserving your privacy when visiting our website or communicating electronically with us. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you when you are on this website or via other electronic communication. We do update this Policy from time to time so please do return and review this Policy regularly.

Definitions

Lets Sup values your privacy. In the below policies, whenever we use the term “user” or “you” it refers to the person using the website. Whenever we use the term “Lets Sup”, “we”, “this website”, it refers to the creators of the website.

The term “Personal Information” refers to information that identifies you personally, alone or in combination with other information available to us. Examples of Personal Information include your name, address, and email address.

Information We Collect and How We Collect It

We collect the information you provide us with, such as when you enquire about a session or complete our registration form. This includes but is not limited to name, email address, contact number and relevant medical details. This information is stored securely by us and also through a trusted third party platform, waiverelectronic.com. We also store some payment and contact information securely on the squareup.com payment platform.

Treatment of Personal Information

We use the data we collect from you for lawful purposes such as planning your session, record keeping and in case of medical emergency. We will only keep your personal information on file for as long as we deem necessary for these purposes.

By completing a booking form or sending us an email, you acknowledge that you will receive communications from us regarding your specific enquiry.

When you use our website and/or make a booking with us you consent to us using and storing your personal information. We may store this information via our accounts on trusted third-party digital platforms such as waiverelectronic.com and squareup.com. Your personal data is very important to us, and we store your data responsibly.

We also may track the actions you take on our website. We do this so we can better optimize our website.

Lets Sup may share your personal information with external third parties such as law enforcement to comply with any legal requests.

We may store contact and financial details via squareup.com for faster checkout however these are encrypted and secure.

We will never rent, sell, or give your personal data to any further third party without your consent. 

Google Analytics

We also use Google Analytics on our website. Google Analytics is an analytics software and helps us to analyse, monitor, and improve our website based on the user’s actions. We do this to improve the end-user experience. 

Through the use of Google Analytics, we may collect data such as what page you are visiting on our website, how long you spend, and the actions you take on our website. 

Cookies

Lets Sup uses cookies to enhance user experience and for analytics purposes. Cookies are text files that are stored in your browser. This is so we can personalize our website to your needs and remember your preferences.

We also use cookies for analytics purposes, mainly Google Analytics. We use this so we can better understand our users and see how we can improve on our website and provide a better user experience. 

Cookies are only stored on browsers for 12 months. Generally, if you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit this website, you may be unable to use all of the functionality of this website if your browser rejects our cookies.

Third-Party Links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Email Opt-In

We may use an email newsletter mailing list to inform our customers and subscribers about products or services supplied by this website. You can subscribe by opting in and signing up using your email address. Some subscriptions may be manually processed through a prior written agreement with the user.

If you would like to opt-out of our mailing list then please contact us at info@letssup.co.uk.

Retargeting

We may use remarketing services to advertise on third party websites (including Google and Facebook) to previous visitors to our website. Remarketing utilizes cookies on the user's computer to serve ads from us.

This could mean if you visit our website to see our services, you may see an ad from us on Facebook. Any data collected are in accordance with our privacy policy and Google/Facebook privacy policy.

Social Media

Communication, engagement, and actions taken through external social media platforms that this website and its' owners participate in are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its' owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons that help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Keeping Your Data Secure

We maintain reasonable administrative, physical, and technological measures to protect the confidentiality and security of Personal Information you submit on or through this website and through other electronic means. For example, our service provider will use SSL encryption to protect your credit card information as it travels over the Internet. Unfortunately, no website, server, or database is completely secure. We, therefore, cannot guarantee that your Personal Information will not be disclosed, misused, or lost by accident or by the unauthorized acts of others. We will inform you and the ICO of any breach we become aware of, as we are legally required.

Lawful Bases

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your personal information are: 1) We have a contractual obligation (planning your session), 2) We have a legal obligation (keeping financial records) or 3) Your consent (for marketing purposes). You are able to remove your consent at any time. You can do this by contacting info@letssup.co.uk

Rights

Under the GDPR you have the right to be informed, the right to access your personal data and receive a copy of your personal information. You also have the right to rectify any of your personal data that you may find to be incorrect and the right to remove, delete, and object. Please contact us at info@letssup.co.uk to exercise these rights. You can find out more about your rights here: https://ico.org.uk/your-data-matters/

Effective Date of Policy

This policy is effective and current as of March 2021. We may make changes to this policy and process and systems without further warning. We may also update this privacy policy to reflect further changes to guidelines.

If you have any questions about this privacy policy you can contact us using the email address info@letssup.co.uk or call 07486 511498 or our postal address is Flat 4, 1 Marine Parade, Tywyn LL36 0DE

Complaints

If you have a complaint about how we have used your information or this privacy policy, we hope that you will get in touch with us first.

However, you can also complain to the ICO if you are unhappy with how we have used your data.

ICO Helpline number: 0303 123 1113   ICO website: https://www.ico.org.uk